Terms of Use

Last updated: October 16, 2026

These Terms of Use ("Terms") are an agreement between you and Kindmovelabs LLC, a limited liability company based in South Carolina, United States ("we", "us", "our"). They cover the Fashlens app for iPhone and Android and the online service behind it (together, "Fashlens").

By creating an account or using Fashlens, you agree to these Terms. Please also read our Privacy Policy, which explains what we collect, who we share it with and how long we keep it. If you don't agree to these Terms, please don't use Fashlens.

The short version

• Fashlens is for people aged 13 and over. If you're under 18 (or under the age of majority where you live), you need a parent's or guardian's permission.
• Fashlens uses AI. The item, the brand, the prices and the links can be wrong. Check the store's page before you buy.
• We don't sell anything. Stores do, under their own terms. We don't earn money from store links.
• Your first scan is a free, blurred preview. Full results need Fashlens Pro: $7.99 a week, $16.99 a month or $59.99 a year (US prices). Pro renews automatically until you cancel it in the App Store or Google Play.
• Pro includes up to 30 scans in any 24 hours and 200 scans in any 30 days.
• Don't use Fashlens to identify people, and only scan photos you're allowed to use.

This summary is here to help. The full Terms below are what count.

Contents

1. Who can use Fashlens
2. Your account
3. What Fashlens does
4. AI results can be wrong
5. Stores, prices and links
6. Your free first scan
7. Fashlens Pro subscriptions
8. Acceptable use
9. Your photos and other content
10. Our app and intellectual property
11. Brand names and trademarks
12. Third-party services
13. Changes to Fashlens
14. Ending your use of Fashlens
15. Disclaimers
16. Limitation of liability
17. Changes to these Terms
18. Governing law and disputes
19. Extra terms for iPhone users (Apple App Store)
20. Extra terms for Android users (Google Play)
21. General
22. Contact us

1. Who can use Fashlens

You must be 13 or older

• Fashlens is not for children under 13. Nobody under 13 may use it or create an account.
• The app checks your age before you can create an account, except that choosing Sign in on the first screen signs you in first and, if your account has no age yet, asks it right after, before you can use Fashlens. If that shows you're under 13, the new account and everything in it are deleted at once. If a later check shows that you're under 13, we delete your account.
• If you think a child under 13 has a Fashlens account, email business@kindmovelabs.com and we'll delete it.
• How the age check works: we ask Apple (Declared Age Range) or Google Play (Age Signals) for your age range. If your app store doesn't give us one, the app asks for your birth month and year, works out your age range on your phone, and sends us only the range. Your birth date never leaves your phone. The app repeats the check from time to time.
• Please give your real age. Giving a false age breaks these Terms.

If you're 13 to 17

If you're between 13 and 17, or under the age of majority where you live:

• You may use Fashlens only with the permission of a parent or legal guardian.
• Your parent or guardian should read these Terms with you. Where the law requires a parent's or guardian's agreement, they agree to these Terms for you, and they are responsible for your use of Fashlens, including any purchases.

Parental approval through Apple and Google

If your Apple or Google account is supervised by a parent (for example through Apple Family Sharing or Google Family Link), and the law or your app store requires a parent's approval, Fashlens works only while that approval is in place:

• Until a parent approves (or if they decline), the app pauses your account.
• If a parent withdraws approval, we block access to your account until a parent approves again.
• When we make a significant change to Fashlens (for example to the data we collect, to prices, or to how the app works), a parent may be asked to approve it, and access pauses until they do.
• Pausing or blocking access does not cancel a subscription. To stop payments, cancel it in the App Store or Google Play (see section 7).
• Your app store's family settings may also ask a parent to approve each purchase (for example Apple's Ask to Buy).

Parents and guardians can email us at business@kindmovelabs.com with questions about their teen's account, or to ask us to delete it.

2. Your account

• You need an account to use Fashlens. You sign in with Apple (on iPhone) or with Google (on iPhone and Android). Fashlens has no passwords of its own.
• Before you sign in, you choose what you shop for (men's, women's or both) and your shopping country, and the app checks your age (section 1). If you choose Sign in on the first screen, the app asks for whatever your account is missing right after you sign in. You can change the country and what you shop for later in Profile > Shopping. (Profile is the person icon at the top right of the camera screen.)
• One person per account. Don't share your account or use someone else's.
• You're responsible for activity in your account. Keep your Apple or Google account secure. If you think someone else used your Fashlens account, email us at business@kindmovelabs.com.
• History and saved items sync to every phone where you sign in to the same account. We don't delete them because of age or inactivity. They stay until you delete them (one scan at a time in History, or all at once in Profile > Data > Clear history) or delete your account.

Deleting your account

• You can delete your account at any time in Profile > Account > Delete account. The setup screens, and the screens shown while you wait for a parent's approval or while access is blocked, also have Delete account. Deleting permanently removes your account, your history (including the photo thumbnails), your saved items and your problem reports. It can't be undone.
• Deleting your account does not cancel an App Store or Google Play subscription. Cancel it first (see section 7). Uninstalling the app doesn't delete your account either.
• If you choose Sign in on the first screen and never answer the age question, we delete that account automatically once 7 days have passed since it was last used (created, signed in to, or opened in the app), in the same way as when you delete it yourself. The Privacy Policy has the details.
• Deleting your account doesn't give you a new free first scan: the phone and the Apple or Google sign-in you used keep their first scan marked as used.
• We keep a small number of records after deletion, for example to stop the free first scan being claimed again. The Privacy Policy lists them and says how long we keep them.
• If you can't use the app, see Delete your account or email business@kindmovelabs.com. Once we've confirmed the account is yours, we delete it within 30 days of your request.

3. What Fashlens does

Fashlens helps you find clothing and accessories you see. You take a photo, upload one, or paste a link to an image (your phone downloads the image and sends it like a photo). You can add a short hint, such as "the bag". Fashlens then:

• picks the item you scanned (the one your hint names, or otherwise the main item in the frame) and shows results for that item;
• tells you what the item is and, when it can, the brand and model, with the clue it used (for example a logo or a print);
• shows links to stores that sell the item, with prices, for the shopping country you chose; and
• if the item looks like a limited edition or is no longer sold, labels it that way and shows similar items you can buy instead.

How your photo is analyzed. When you tap Find it, your photo and hint go over an encrypted connection to our server. Claude, an AI model made by Anthropic, looks at the photo. Serper, a search provider, sends the photo to Google Lens to find matching products online. Store links and prices come from shopping search results, not from the AI. The full photo is deleted from our storage within about 10 minutes. When the scan finds an item, a smaller copy of the photo (a thumbnail) and the results are saved to your account until you delete them or your account. The Privacy Policy explains what each provider receives and keeps.

You agree to this processing when you sign in. You can withdraw your consent at any time in Profile > Privacy > AI photo analysis. You then can't scan until you agree again. If we change how photos are analyzed, the app asks you to agree again before your next scan.

Where Fashlens is available. Fashlens is offered on the App Store and Google Play in the United States, Canada and Australia, in English. You can pick any country for shopping results. In some countries we find fewer stores.

4. AI results can be wrong

Fashlens uses artificial intelligence, and every result says so ("Identified by AI. It can be wrong."). Please keep this in mind:

• The item, brand, model, color, origin and the "Limited edition" or "No longer sold" labels are estimates. They can be wrong, especially when no logo or label is visible.
• Fashlens can miss the item, show a different item or one that is only similar, or link to the wrong product.
• Don't rely on Fashlens to tell you whether an item is genuine or fake, or to judge its size, fit, material, quality or safety.
• Check the store's page (the item, price, size and seller) before you buy anything.
• The AI is instructed to describe clothing only, never to identify people, and never to comment on anyone's body, face or looks. Photos with nudity, sexual content, graphic violence or other content unsuitable for teens are refused. These safeguards are good but not perfect.
• If a result is wrong, or says anything about the person in the photo, tap Report a problem on the result. We review reports and use them to make results better.

5. Stores, prices and links

• We don't sell products. Fashlens is not a store. We don't sell, ship or deliver anything, and we don't handle payments, returns or refunds for products. Any purchase is between you and the seller, under the seller's terms.
• Links open in your phone's browser, outside the app. Stores, Google Shopping and resale sites are run by other companies. We don't control them and aren't responsible for their content, products, prices, stock, delivery, customer service, privacy practices or terms.
• Where links come from. Store links come from search providers, never from the AI. Links to the brand's own site and to retailers and resale platforms we know come first. Other sellers are shown only through Google Shopping, with a price, and after those. Links that go through Google Shopping are labeled "via Google Shopping", and resale listings are labeled "Resale". We block lookalike and replica shops that we detect, but we can't check every seller, and we can't promise that any seller is genuine or reliable.
• Prices and stock come from search results at the time of your scan. A price may be in a different currency, may not include tax, shipping or duties, and can change at any time. The price at the store's checkout is the one that counts. Results older than 30 days are marked as possibly out of date.
• We don't earn money from links. No store or brand pays us to appear in results or to rank higher, we don't add affiliate or tracking codes to links, we don't earn a commission when you buy, and Fashlens shows no ads. If this ever changes (for example, if we add affiliate links), we'll update these Terms and the Privacy Policy before it starts, and the app will show which links earn us money.

6. Your free first scan

• After you sign in, your first scan is a free preview. Fashlens runs the full scan, but the result is locked: you see that we found your item, what kind of item it is and how many stores we found, and the rest is blurred. The brand, item name, store links and prices stay hidden until you unlock the scan with Fashlens Pro.
• You get one free first scan per account, per phone and per Apple or Google sign-in.
• It counts as used only when the scan finds at least one item.
• If you already have Fashlens Pro, your scans are full Pro scans, so there is no free preview.
• A locked scan stays in your History, with an Unlock button, until you delete it. Deleting it doesn't give you the free scan back.
• To keep the free scan fair, we limit how many free scans are given out from the same network and in total each day, and we may pause free scans when demand is high.
• We may change or end the free first scan at any time. This doesn't affect a Pro subscription you've already paid for.

7. Fashlens Pro subscriptions

Plans and prices

Fashlens Pro is an auto-renewing subscription sold through the Apple App Store or Google Play. Prices in the United States:

In Canada, Australia and other countries, Apple or Google shows you the price in your local currency before you buy. It may differ from the US price and may include tax, depending on where you live. There is no free trial: the free first scan (section 6) is the preview.

What Pro includes

• Scans with full results: the item, the brand and model when we can tell, and store links with prices.
• Unlocking your locked free first scan. Scans you've unlocked stay unlocked, even after Pro ends.
• Up to 30 scans in any 24 hours and 200 scans in any 30 days (see "Usage limits" below).

Pro works on every phone where you're signed in to the same Fashlens account. The results of scans you made with Pro stay in your History after Pro ends.

Billing and auto-renewal

• Payment is charged to your Apple ID or Google Play account when you confirm the purchase. Apple or Google handles all billing. We never see your card or payment details.
• Your subscription renews automatically at the end of each period (week, month or year), until you cancel. Your account is charged for the next period within 24 hours before the current period ends, at the plan's price at that time (see "Price changes" below).
• To avoid being charged for the next period, cancel at least 24 hours before the current period ends.

How to cancel

You can only cancel in the store you subscribed with (Apple's App Store or Google Play).

• iPhone: open Settings, tap your name, then Subscriptions, choose Fashlens and tap Cancel Subscription.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions, choose Fashlens and tap Cancel subscription.
• While Pro is active, Profile > Manage subscription in Fashlens takes you to the right page.
• After you cancel, Pro stays active until the end of the period you've paid for.
• Deleting the app, or your Fashlens account, does not cancel your subscription.

Switching plans

You can switch between Weekly, Monthly and Yearly in your App Store or Google Play subscription settings. Apple or Google decides when the switch takes effect and how any time you've already paid for is credited.

Refunds

All payments go through Apple or Google, so refunds follow their policies:

• App Store: request a refund from Apple at https://reportaproblem.apple.com. Only Apple can issue App Store refunds.
• Google Play: request a refund through Google Play, under Google Play's refund policy. If Google sends you to us, email business@kindmovelabs.com and we'll look at your request.

Nothing in these Terms limits any right to a refund that you have under consumer law.

Price changes

We may change Pro prices. If we raise the price of your subscription, Apple or Google will tell you in advance and, where the law or their rules require it, ask you to agree before you're charged the new price. If you don't want to pay the new price, cancel before it applies. For supervised teens, a parent may also need to approve a price change (section 1).

Usage limits

Every Fashlens Pro plan includes:

• up to 30 scans in any rolling 24 hours, and
• up to 200 scans in any rolling 30 days.

How scans are counted:

• A scan counts when it finds at least one item, even if no store sells that item.
• Scans that find nothing, fail, are refused, or that you cancel before the result arrives don't count. Retrying the same photo after a lost connection doesn't count twice.
• Unlocking a locked scan doesn't count.
• Deleting a scan from your History doesn't give it back.
• The limits apply per Fashlens account. If one store subscription is used on more than one Fashlens account (for example after Restore purchases), the scans made with it on all of those accounts count toward one set of limits.
• You can see your usage in Profile, under "Last 24 hours" and "Last 30 days".
• When you reach a limit, scanning pauses until older scans fall outside the 24-hour or 30-day window. The app tells you when you can scan again. Unused scans don't carry over.

We may change these limits. If we lower them, we'll tell you at least 30 days before the change takes effect, by email to the address on your account or in the app, so you can cancel before your next renewal if you don't want to continue.

Fair use

Fashlens Pro is for your own personal, non-commercial use. To protect the service for everyone, every account also has safety limits that stop unusual activity, for example a very large number of scan attempts or failed attempts in a day. These can pause scanning even before you reach the Pro limits. If you reach one, the app asks you to try again later. We may suspend or close accounts that share, resell, automate or otherwise abuse Pro (see sections 8 and 14).

Restoring purchases

Your subscription belongs to the Apple ID or Google account that bought it. If you reinstall the app, change phones, or sign in again, tap Restore on the plans screen or Profile > Restore purchases. This moves your subscription to the Fashlens account you're signed in to. If it was on a different Fashlens account before, that account loses Pro.

8. Acceptable use

Use Fashlens only for what it's for: finding clothing and accessories. Don't:

• use Fashlens to identify, find, track or profile people, or try to make it say who someone is or comment on anyone's body or looks;
• upload photos you don't have the right to use, or photos of other people without their permission;
• upload anything illegal, nudity or sexual content, any content that sexualizes or endangers a minor, graphic violence, gore or self-harm, or content meant to harass, bully, threaten or expose anyone;
• try to trick the AI (for example with your hint or with text in a photo) into ignoring its safety rules or producing harmful content;
• scrape or collect results in bulk, or access Fashlens with bots, scripts or anything other than the official app;
• copy, modify, decompile, reverse engineer or resell the app, the service or its results, except where the law allows it despite this rule;
• get around our limits, for example by creating extra accounts, faking or resetting device identifiers or age answers, or sharing accounts to get more free or Pro scans;
• interfere with or overload Fashlens, probe its security, or try to access other people's accounts or data;
• send false or abusive reports; or
• break the law or anyone else's rights while using Fashlens.

If you break these rules, we may refuse your photos, delete content, and suspend or close your account (section 14). Where the law requires or allows it, we may report illegal content, and information about the account that sent it, to law enforcement or other authorities.

9. Your photos and other content

"Your content" means the photos you scan (including images you add with Paste link), your hints, and the reports, notes and emails you send us.

• You keep all rights to your content.
• You give us a limited, non-exclusive, worldwide, royalty-free license to host, copy, process and store your content, to send it to our service providers, and to show it back to you, only to provide Fashlens to you. That means analyzing your photos, finding stores, keeping your history and saved items, looking into problems you report, keeping the service safe, and meeting our legal obligations.
• This license ends when your content is deleted, except for copies in our backups until they expire, and copies our service providers keep under their own terms, as the Privacy Policy explains.
• We don't sell your content, and we don't use your photos to train AI models.
• You confirm that you have the right to send us your content, and that sending it doesn't break these Terms or anyone else's rights.
• You may use your results for your own personal purposes. Results are generated automatically, and other people may get similar results.

10. Our app and intellectual property

• Fashlens, including its software, design, text, illustrations, and the Fashlens name and logo, belongs to us or to the people we license it from, and is protected by intellectual property laws.
• We give you a personal, limited, non-exclusive, non-transferable and revocable license to download and use the Fashlens app on phones you own or control, for your own non-commercial use, under these Terms. On iPhone, section 19 also applies.
• Product images, product titles and prices shown with store links belong to the stores, brands or other owners.
• If you send us ideas or feedback, we may use them without owing you anything.

11. Brand names and trademarks

Fashlens names brands and shows their products to describe the items you scan. All brand names, logos and trademarks belong to their owners, and we use them only to describe products. Fashlens is not affiliated with, endorsed by or sponsored by any brand, store or marketplace that appears in the app, and showing a brand or a store doesn't mean it approves of Fashlens. If you own a brand and have a concern, email us at business@kindmovelabs.com.

12. Third-party services

Fashlens relies on other companies, including Apple and Google (app stores, sign-in and payments), RevenueCat (subscription management), Anthropic (AI analysis), Serper and Google (visual and shopping search), Supabase (sign-in and storage), Render (hosting) and our email provider. Your use of Apple and Google services is covered by your own agreements with them. We aren't responsible for other companies' services, and if one of them has problems, parts of Fashlens may not work.

13. Changes to Fashlens

• We work hard to keep Fashlens running, but we can't promise it will always be available, fast or free of errors. Scanning may pause for a few minutes when a provider has problems, and results may have fewer store links when search providers are down.
• We may add, change or remove features. You may need to update the app to keep using it.
• If a change significantly reduces what Fashlens Pro includes, we'll tell you at least 30 days before it takes effect, by email to the address on your account or in the app, so you can cancel before your next renewal.

14. Ending your use of Fashlens

• You can stop using Fashlens at any time and delete your account in Profile > Account > Delete account. Remember to cancel your subscription in the App Store or Google Play too.
• We may suspend or close your account, or limit what you can do, if you break these Terms, if the law requires it, or if we need to in order to protect other users or Fashlens. Access is also paused or blocked when a parent's approval is missing or withdrawn (section 1).
• We may stop offering Fashlens. If we do, we'll tell you in advance where we can (by email to the address on your account or in the app), so you can cancel your subscription.
• Refunds after an account is suspended or closed follow section 7.
• Sections 10, 11 and 15 to 21 continue to apply after your use of Fashlens ends.

15. Disclaimers

To the fullest extent the law allows:

• Fashlens is provided "as is" and "as available".
• We don't promise that results will be accurate, complete or up to date, that a store will have an item at the price shown, or that Fashlens will always work without interruption or errors.
• We disclaim all warranties that are not stated in these Terms, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

Your consumer rights. Some places don't allow these exclusions. Nothing in these Terms excludes, restricts or changes any right or remedy you have under consumer laws that can't be excluded, including the consumer guarantees under the Australian Consumer Law and the consumer protection laws of Canada (including Quebec) and of US states.

16. Limitation of liability

To the fullest extent the law allows:

• We are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill.
• We are not liable for purchases you make from stores or sellers, or for anything a third-party site or service does.
• Our total liability for all claims relating to Fashlens is limited to the greater of (a) the amount you paid for Fashlens Pro in the 12 months before the event that led to the claim, or (b) US$50.

These limits don't apply to liability that the law doesn't allow us to limit, such as liability for fraud, or for death or personal injury caused by our negligence.

17. Changes to these Terms

• We may update these Terms, for example when Fashlens changes or when the law requires it. We'll post the new version on this page and change the "Last updated" date.
• If a change is significant (for example it reduces what Pro includes or changes your rights), we'll tell you at least 30 days before it takes effect, by email to the address on your account or in the app. A change the law or a security problem requires may take effect sooner. For supervised teens, a parent may also need to approve a significant change (section 1).
• Changes don't apply to the past. Price changes for existing subscriptions follow section 7.
• If you keep using Fashlens after a change takes effect, you accept the updated Terms. If you don't agree, stop using Fashlens, cancel your subscription and delete your account.

18. Governing law and disputes

• Talk to us first. Most problems can be solved quickly. Email business@kindmovelabs.com and we'll try to sort it out with you informally.
• Governing law. These Terms are governed by the laws of the State of South Carolina, United States, without regard to conflict-of-law rules.
• Courts. The courts there can hear disputes about these Terms or Fashlens. If you're a consumer, you can also bring a claim in the courts where you live, and you keep the protection of the mandatory consumer laws of your country, state or province.

19. Extra terms for iPhone users (Apple App Store)

These terms apply if you downloaded Fashlens from Apple's App Store. If they conflict with anything else in these Terms, these terms win for App Store users.

1. Acknowledgement. These Terms are between you and us only, not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for Fashlens and its content. These Terms don't set usage rules for Fashlens that conflict with the Apple Media Services Terms and Conditions in force when you accept these Terms.
2. Scope of license. Your license to use Fashlens is limited to a non-transferable license to use the app on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
3. Maintenance and support. We are solely responsible for providing any maintenance and support for Fashlens, as stated in these Terms or as required by applicable law. Apple has no obligation at all to provide any maintenance or support services for Fashlens.
4. Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If Fashlens fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation of any kind for Fashlens, and any other claims, losses, liabilities, damages, costs or expenses caused by any failure to conform to a warranty are our sole responsibility.
5. Product claims. We, not Apple, are responsible for addressing any claims by you or any third party relating to Fashlens or your possession and use of it, including (i) product liability claims; (ii) any claim that Fashlens fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar laws. These Terms don't limit our liability to you beyond what applicable law permits.
6. Intellectual property rights. If a third party claims that Fashlens, or your possession and use of it, infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement and discharge of that claim.
7. Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer name and address. Please send any questions, complaints or claims about Fashlens to Kindmovelabs LLC, South Carolina, United States, by email at business@kindmovelabs.com.
9. Third-party terms. You must comply with any applicable third-party terms when using Fashlens, for example your mobile carrier's terms for your data plan.
10. Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

20. Extra terms for Android users (Google Play)

If you downloaded Fashlens from Google Play, the Google Play Terms of Service also apply to your download and to your purchases. Google is not a party to these Terms and is not responsible for Fashlens.

21. General

• These Terms, together with the Privacy Policy, are the whole agreement between you and us about Fashlens.
• If any part of these Terms can't be enforced, the rest still applies.
• If we don't enforce a right straight away, we don't give it up.
• You may not transfer your rights under these Terms to anyone else. We may transfer these Terms to someone who takes over Fashlens; your rights under these Terms and under consumer law stay the same.
• Headings, the short version and the contents list are only there to make these Terms easier to read.

22. Contact us

Fashlens is run by:

Kindmovelabs LLC
South Carolina, United States
Email: business@kindmovelabs.com

In the app, Profile > Help and legal > Contact support opens an email to us that includes your user ID and device ID, so we can find your account quickly. For help with the app, see our Support page.